When you receive your desired product, please fully inspect the product from the delivery man. If you find any product problems such as: broken, torn, wrong size, product not working, expired, etc., please inform us immediately via Facebook Messenger/Email.

Return eligibility:

(1) You can return the product within 3 days of purchase.

(2) There will be no return for products used in hospitals.

(3) After receiving the product, you must take a photo / video of it as soon as possible and send it to us via Facebook Messenger without using it in any way. The purchased product must be unused, in its original packaging and in the same condition as when received.

(4) Some products, such as perishable products or intimate items, may not be eligible for return. Please check the product description or contact our customer support for clarification.

(5) In case of cash on delivery, you can check the product from the delivery man. However, the product cannot be unboxed in any way. If the product is unboxed, the product will not be returned in the field.

Refund eligibility:

(1) The processing time of your refund depends on the type of refund and the payment method.

(2) The refund period starts when www.f10bd.com/eshop/ completes the refund process according to your refund type.

(3) The refund amount will include the product price and shipping fee.

(4) Even after order confirmation, you have the right to cancel your order at any time due to unavoidable reasons. In this case, if the advance price is paid through the payment gateway, the price of the product you sent will be sent within 10 working days after deducting 2.5% of the price and the necessary information for the refund (BKash No./Rocket No./Nagad No.).

(5) In the case of advance (BKash/Rocket/Nagad) payment, if the product is not in stock or the buyer is not willing to accept it, the order will be canceled and a refund will be made within 10 working days through the same medium from which the advance payment was made.

(6) You can check whether the packaging of the product displayed on the website and the packaging of the product sent to you match. If there is a mismatch, you should immediately call +8801317-622945 and register a complaint.

(7) If you do not want to receive the product even after confirming the order on the website, you will have to pay the mentioned delivery charge.